Khatod Optoelectronic Customer Satisfaction Questionnaire

Head Quarter
KHATOD Optoelectronic S.r.l. - Via Monfalcone, 41 - 20092 Cinisello Balsamo (Milan), Italy
Phone: +39.02.66.01.36.95 - Fax: +39.02.66.01.35.00 - V.A.T.: IT02270010966
E-Mail: khatod@khatod.com Web Site: www.khatod.com

USA Sales Office
KHATOD USA Optoelectronic - 1033 Lenape Road - West Chester - PA 19382, USA
Phone: +1.484.947.9006 - Fax: +1.610.696.8035
E-Mail: khatodusa@khatod.com Web Site: www.khatod.com

Customer Satisfaction Questionnaire
We would be very glad if you could take a few minutes to complete this questionnaire. Thank you for your time and assistance.

Customer Information
Person who filled in the questionnaire / job title:
Company:
Phone:
Fax:
E-Mail:

Please rate KHATOD OPTOELECTRONIC with respect to the following aspects:
	excellent	good	average	fair	poor
Product Packaging:
Apearance and cleanliness of the products:
Conformance of technical specifications of the products to the customer requirements:
Variety of the products:
Prices:
Presentation and documentation of the products:
Frequency of the visit:
Customer-focused attitude and sincerity:
Ability to respond to the technical question:
Ability to solve the problems:
Order placing and confirmation system:
Keeping delivery commitments:
Overall communication, accessibility and attitude:
Responsiveness and ability to resolve complaintsand reject reports:
What are our company's shortcomings compared to our competitors?
Other Comments